Returns, Refunds & Cancellation Policy

Collection and delivery

Orders may be collected from Ecare Printers, 68/4 Janasaviya Complex, Puttalam, Sri Lanka. We also offer islandwide and international delivery through reliable local courier networks and the official post office. Delivery charges and estimated times are calculated individually from the destination, package and service. We will confirm them with you before finalising your order.

Before printing

Please check your artwork, spelling, size, quantity and finish carefully before approving a print job. Contact us as soon as possible if you need to change or cancel an order. If production has not started, we will review your request and confirm whether cancellation and a refund are possible. Once production has started, custom printed products may not be cancellable.

Damaged, incorrect or defective items

If your order is damaged, defective or does not match the agreed specification, contact us promptly at ecareprinters@gmail.com or +94 71 750 0954. Include your order number and clear photos where possible. We will review the issue and arrange an appropriate remedy, such as reprinting or a refund, where the issue is our responsibility. This does not affect any rights you have under applicable law.

Refund process

Approved refunds will be made to the original payment method where possible. The time for a refund to appear depends on the payment provider and bank. We will communicate the decision and next steps after reviewing your request.

Contact: Ecare Printers, 68/4 Janasaviya Complex, Puttalam, Sri Lanka · +94 71 750 0954 · ecareprinters@gmail.com