Terms & Conditions

These terms apply to enquiries and orders placed with Ecare Printers through ecareprinters.lk. Please read the product description and the agreed print specification before placing an order.

Products, prices and artwork

Product images are illustrative and may be AI-generated mockups. The final printed item depends on the agreed size, material, colours, finish and artwork. Prices shown for standard products apply only to the stated quantity and specification. Custom boxes, labels and other tailored jobs may require a separate quotation. We will confirm any changed specification and price before production.

You are responsible for checking supplied artwork, spelling, dimensions and required permissions to use any logos, images or text you provide. We may contact you if a file is unsuitable for printing.

Orders and payment

An order is accepted when we confirm its specification, price and production details. If online payment is available at checkout, payment is processed by the provider displayed there. Please do not send payment card details by email or WhatsApp.

Production and collection

Production time depends on the product and approved artwork. We will confirm the expected production and fulfilment times for your order. Collection is available from 68/4 Janasaviya Complex, Puttalam, Sri Lanka. We also offer islandwide and international delivery through local courier networks and the official post office. Delivery charges and estimated times are calculated individually based on the destination, package and selected service and will be confirmed before the order is finalised.

Cancellations and problems

Please see our Returns, Refunds & Cancellation Policy for how to request a cancellation, report a problem or ask for a refund. Your rights under applicable law remain unaffected.

Contact

Ecare Printers · 68/4 Janasaviya Complex, Puttalam, Sri Lanka · +94 71 750 0954 · ecareprinters@gmail.com